SOLUQUAL TECHNOLOGIES INC. (“Soluqual”, “us” or “we”) is aware of the need to protect the Personal Information provided to us, including while making use of our Site, and is committed to maintain the privacy and security of Personal Information.

This Policy describes Soluqual’s practices with respect to the Collection, Use or Disclosure of Personal Information. The application of this Policy remains subject to applicable legislation, including the Act respecting the protection of personal information in the private sector.


“Collection” means the collection or acquisition of Personal Information, including from a Third Party; the term “Collecting” has a similar meaning.

“Cookie” means a small text file or piece of data that is downloaded to and stored on a computer or device while visiting a website.

“Disclosure” means the disclosure of Personal Information to a Third Party; the term “Disclosing” has a similar meaning.

“Personal Information” means any information which relates to a natural person and allows that person to be identified, including, but not limited to, names, addresses, email addresses and dates of birth.

“Policy” means this protection of personal information policy.

“Site” means our website, social media pages and other platforms belonging to Soluqual.

“Third Party” means a person (natural or legal) other than you or Soluqual. “Third-party” has a similar meaning.

“Tracking Pixel” means very small graphic element with a unique identifier that can be used on a website to measure a person’s interactions with said a website and the services offered therein.

“Use” means the processing, handling, storage and management of Personal Information by Soluqual; the term “Using” has a similar meaning.


Soluqual undertakes, at all times, to protect all Personal Information it holds and to respect their confidentiality. The Collection, Use and Disclosure of Personal Information by Soluqual will be performed at all times in accordance with applicable laws and the following guidelines:

  • Personal Information is only gathered with the subject consent unless exempted by law;
  • Personal Information is kept strictly confidential and secure;
  • Personal Information is only Used for the identified purposes;
  • Personal Information will be destroyed, de-identified or anonymized when they are no longer needed for the identified purposes or required by law; and
  • Personal Information may be accessed by the subject upon request.

A client of Soluqual (a “Client”) may Disclose to Soluqual the Personal Information of the users of its products and services pursuant to the terms of a contract of enterprise or for services between the Client and Soluqual (a “Mandate”). In this specific context, Soluqual undertakes to (i) use the Personal Information so disclosed only in accordance with the terms of the Mandate, this Policy and the applicable laws; and (ii) destroy the Personal Information so disclosed after the expiration or termination of the Mandate without the Client having to make a request to this effect. For the purposes of clarity, Soluqual's role is limited to the provision of services to the Client in accordance with the terms of the Mandate, in particular the hosting of said Personal Information, and any question regarding the Collection, Use or Disclosure of Personal Information by a Client must be transmitted to the latter, Soluqual is not responsible for the Client's internal practices.


Unless exempted by law, Soluqual must inform an individual and obtain its consent to the Collection, Use or Disclosure of its Personal Information.


In the course of its interactions with us, we may Collect, Use or Disclose an individual Personal Information, including:

  • its contact information (name, address, email or phone number);
  • its communications with Soluqual;
  • information about the Site usage and the devices used to that end; and
  • Recruitment-related information as part of a job application (resumes, information about its professional or academic background, etc.).

Soluqual may also process a person’s account credentials, passwords, profile information and other Personal Information it provided to facilitate the use of the Site.

In some cases, Personal Information that includes technical properties and general usage information of software and hardware utilized in conjunction with the Site might be Collected, Used or Disclosed, including the types of web browser, referring or exit web pages, operating system version, hardware used and IP address.

We do not Collect sensitive information, such as political or religious beliefs, ethnic background, sexual preference, health or any other sensitive information.

We do not seek to Collect information about minors and if you believe your child may have shared its Personal Information with us, please contact us by contacting our Chief Privacy Officer as set forth below.

We shall limit Collection of Personal Information to that which is necessary to fulfil the identified purposes and only Collect such Personal Information by legal means.


Except where allowed or required by law, we only Use the Personal Information provided to us for the identified purposes for their Collection and we will not Use them for any other purpose without the consent of the concerned.


By using this Site, you consent to Soluqual use of Cookies and Tracking Pixels which enable Soluqual, among other things, to recognize you when you visit the Site so as to customize your browsing experience based on your preferences and provide a customized offering of services and products on our Site. Most browsers are initially set to accept Cookies and Tracking Pixels. You can usually change your browser settings to (i) refuse Cookies or Tracking Pixels or to indicate when a Cookie or Tracking Pixel is being sent; or (ii) remove or block browser Cookies or Tracking Pixels, but that may impact your ability to use the Site as it may not work well or at all.


We take reasonable steps to protect Personal Informations against loss or theft and unauthorized access, Disclosure, copying, Use, modification or destruction and use safeguards appropriate at all times.

Any person we authorized who has access to Personal Informations must respect their confidentiality.

Soluqual will destroy, de-identify or anonymize any Personal Information no longer needed for the identified purposes or required by law according to its established internal controls, schedules and practices.

From time to time, we may ask other members of our group, or Third-party service providers, to help us manage our information technology systems used to process Personal Information.

We will only Disclose Personal Information to a Third-party service provider where we are satisfied that (i) adequate levels of protection are in place to protect the integrity and security of any Personal Information being processed; and (ii) compliance with applicable Personal Information protection legislation is achieved. These measures include use of standard contractual clauses stating the confidentiality of the Personal Information and the identified purposes.

The Internet is not a secure means of communication and that we make no representations or warranties as to the absolute security of Personal Information so provided. You acknowledge that the transmission of Personal Information via the Internet is at your own risk.


We do not sell or rent any Personal Information to any Third Party except as provided herein. We may have to Disclose Personal Information in response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, and as otherwise required by law.


General rights applicable to all users

  • If you wish to stop receiving marketing communications from us then please click on the "unsubscribe" link at the bottom of the relevant mailing. If you wish to opt out completely, then please contact us at using the details provided below.
  • If you would like us to delete or correct your Personal Information from our records, please contact us using the contact details below and we will respond within a reasonable time. Please note that we may be required to retain certain information by law or for our own legitimate business purpose.

If you exercise the rights above and there is any question about who you are, we may require you to provide information from which we can satisfy ourselves as to your identity.


We may provide links to external elements or Third-party websites, including, but not limited to social media sites such as Facebook. If you follow these links, you should use these sites in conjunction with their applicable user and privacy notices. Furthermore, we can have no responsibility for the information Collected by any Third Party under those circumstances and we cannot be responsible for Collection, Usage and protection of any information which you may so provide.


All comments, inquiries or complaints regarding our privacy practices or your Personal Information can be addressed to our Responsable de la protection des renseignements personnels at:

1715, av. Bourgogne,
Suite B,
Chambly (Québec) J3L 1Y8
Attention : Responsable de la protection des renseignements personnels

By email

LAST REVISED : 2023-10-30